Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
Note: We'll be off for several weeks in June while Channel 9 broadcasts live from Tech Ed North America and Tech Ed Europe. (This episode was posted from the passenger seat of Project Detroit)
[00:50] - Large Disk I/O on Win7 from Symantec.
[02:06] - Windows Backup not working after a virus.
[04:15] - Booting from install DVD on upgrade not working.
[06:30] - Error 1910 Could Not Remove Shortcut on uninstall.
[09:25] - No sound via HDMI to DVI.
[11:34] - How to configure FTP to IE but web to Firefox.
[12:51] - Upgrade from 32bit to 64bit without flattening PC.
[15:55] - Can Win7 use XP's right-click Edit menu.
[17:18] - Making Windows 7 case sensative.
[20:38] - Problems after upgrading from Win7 Home Prem to Ultimate.
[22:13] - Offline installer for IE9. [link]
[23:14] - Can user install from LAN or should they copy down before running an installer.
[25:07] - Larry's Pick of the Week: Microsoft View of the Future Workplace. [link]
[00:00] - Gov's Pick of the Week: Private Cloud. [link]