Defrag: Disk Thrashing, Boot from DVD,

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

Note: We'll be off for several weeks in June while Channel 9 broadcasts live from Tech Ed North America and Tech Ed Europe. (This episode was posted from the passenger seat of Project Detroit)

[00:50] - Large Disk I/O on Win7 from Symantec.
[02:06] - Windows Backup not working after a virus.
[04:15] - Booting from install DVD on upgrade not working.
[06:30] - Error 1910 Could Not Remove Shortcut on uninstall.
[09:25] - No sound via HDMI to DVI.
[11:34] - How to configure FTP to IE but web to Firefox.
[12:51] - Upgrade from 32bit to 64bit without flattening PC.
[15:55] - Can Win7 use XP's right-click Edit menu.
[17:18] - Making Windows 7 case sensative.
[20:38] - Problems after upgrading from Win7 Home Prem to Ultimate.
[22:13] - Offline installer for IE9. [link]
[23:14] - Can user install from LAN or should they copy down before running an installer.
[25:07] - Larry's Pick of the Week: Microsoft View of the Future Workplace. [link]
[00:00] - Gov's Pick of the Week: Private Cloud. [link]



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