Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[01:00] - Questions and concerns about encryption.
[07:26] - Why do some apps have mouse lag. [link]
[10:35] - Does dock work with Surface 2 or just Pro?
[12:00] - Would like AV to only use one core.
[14:19] - Backup option for Windows 7, and long distance support.
[23:10] - Pick of the Week: SpaceGlasses.com [link]
[25:21] - Pick of the Week: Windows 8.1 Panorama feature. [link]