Defrag: Encryption, Backups, Distance Support

Play Defrag: Encryption, Backups, Distance Support
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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed. 

[01:00] - Questions and concerns about encryption. 
[07:26] - Why do some apps have mouse lag. [link]
[10:35] - Does dock work with Surface 2 or just Pro? 
[12:00] - Would like AV to only use one core.  
[14:19] - Backup option for Windows 7, and long distance support. 
[23:10] - Pick of the Week: [link]
[25:21] - Pick of the Week: Windows 8.1 Panorama feature. [link]



The Discussion

  • User profile image
    Mike Greenway

    Thanks for all the help this year, You Guys are on the top to my 'to watch' list.


  • User profile image

    I enjoyed the shared folder sharing file for the remote assistance. Why can this process be made more seamless? Everybody has a relative that they have to help but just getting the process started can be overwhelming.

    Also you just removing the crapware on new devices - how does the average user know what to remove?

  • User profile image

    Happy new years guys!

    Just want to make sure I understand about bit locker. I have a large USB3 Storage Space array that I've used bit locker on. Its bitlocker key is different than the system drive, are both stored in the tpm? The C drive bitlocker key is also backed up to my live account. I printed a hard copy of the Storage Space key in case I need it in the future. So I think you said I would still need it to attach to my tpm to use the key? If my SP1 that it's attached to dies or is lost do I also lose my Storage Space?

  • User profile image

    Fun with distance support, Thanks guys for the fun Christmas gift Wink

    The standard user was the key trick. I totally recommend it for anyone with a family member who breaks things

  • User profile image

    Spectacular show as always. looks like someone had fun with the intro. It was great!


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