Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[01:07] - Hang when opening new explorer window.
[04:04] - Best method to swap to a new HDD.
[08:07] - Is there a Thunderbolt card for PC?
[10:15] - What are Sticky Keys and how to turn off.
[11:36] - How to do 8.1 upgrade if you can't use store.
[12:38] - Installing .NET framework 3.5 on Win8 fails when you install a MUI pack first.
[13:24] - Is it possible to have start screen open all the time on second monitor.
[13:45] - Way to map > or < to caps lock. [link]
[14:54] - Wireless connection on surface dies trying to remote connect.
[15:47] - Searching for updates getting error 8024a008
[16:54] - Upgrade limitations for VHD.
[18:00] - Pick of the Week: Oculus Rift [link] [link] [link]
[20:45] - Pick of the Week: Optimal battery conditioning. [link]
[23:00] - Pick of the Week: Windows 8.1 Upgrade [link]