Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[00:20] - Explorer won't run, clicking icon or Windows+E shortcut.
[03:38] - Network icon in SysTray showing Limited Access.
[08:35] - Getting bug check with Win8, possibly from HyperV.
[10:25] - How to rename user profile and retain settings.
[12:10] - How to browse drives that are offline.
[14:04] - What does the "Full Range" speaker setting do in Windows.
[16:36] - And now a message from our spammers.
[17:47] - Pick of the Week: What are some of the touch laptops we like? [link] [link] [link] [link]