Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[00:15] - Pick of the Week: We have a CEO.
[01:17] - Setting OneDrive folders for online/offline update.
[02:13] - 8.1 not downloading through proxy, but other updates are okay.
[03:33] - User doesn't see 8.1 update in Store.
[04:50] - UI hangs 1-2 seconds when playing games.
[07:50] - Is it possible to burn an .ISO through command line. [link] [link]
[09:17] - Windows 8 laptop doesn't have key sticker, how to find key.
[10:40] - Trying to merge multiple partitions on a new laptop.
[12:41] - Where to find updates log for modern apps.
[13:43] - How to get into safe mode on Windows 8.
[14:34] - How to tell if a tile opens a Windows Store app or desktop app.
[16:54] - Pick of the Week: Bill Buxton and Jeff Han interview. [link]
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