Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[06:49] Calling GetProductInfo and SKU mapping (link)
[10:27] Why were the support links changed to http://support2.microsoft.com/kb/NUMBER?
[11:06] Visual Studio 2013 insists on being the topmost window
[12:42] Diagnosing BSOD on Surface Pro 3
[13:50] Status of ReFS?
[14:48] Windows 10 Build 9879 not available even when on the Fast ring
[15:28] Telling Windows that a drive is no longer a SSD
[16:15] Programs and Features takes a long time to load
[18:50] Doing an Admin and custom deployment of the Media Feature Pack
Pick of the Week:[21:18] Using Bing for technical instant answer and automated solutions (link)
Pick of the Week:[24:15] Download free Excel templates to manage time, money, and productivity. (link)
Pick of the Week:[28:40] Using Excel as your media player (link)