Defrag: Is SMART smart, Debugging IE Crashes, OpenDNS Geolocation, killing a frozen Start Screen and more

Play Defrag: Is SMART smart, Debugging IE Crashes, OpenDNS Geolocation, killing a frozen Start Screen and more
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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

[01:18] OpenDNS and Geolocation Services Warning
[02:14] Microsoft Band for those outside the US?
[02:56] Validity & reliability of SMART data?
[05:40] Debugging IE Crashes
[08:25] Is there anyone at Microsoft who knows absolutely everything about one particular product?
[11:55] What task do I need to close (or run) to kill/restart a frozen Start Screen?
[12:53] After a computer without TPM is started can the substitute USB pen drive be removed?
[13:48] How can I see which wifi channel is used by my laptop with Windows 8 ?

Pick of the Week: [14:52] HoloLens (link)
Pick of the Week: [17:22] WinBook TW700 (link)
Pick of the Week: [20:30] OURSPOP® New MeLE F10 Deluxe (link)
Pick of the Week: [22:51] Plex (link)



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The Discussion

  • User profile image

    [11:55] What task do I need to close (or run) to kill/restart a frozen Start Screen?


    the reason to run Explorer.exe not as admin is, that running Explorer as admin would prevent the execution of the new store apps.

  • User profile image

    Can I view the SMART status of a harddrive in Windows or do I need to install an application for that?

  • User profile image

    I am running Win 7 Home Premium, 64-bit, on a Gateway NV59C.  When I boot up, my machine takes a long time to recognize my wireless network and connect to it - the bars of signal will just be the spinning wheel of eternity for 2-5 minutes. None of my other devices have this problem.  Any and all suggestions are appreciated.  Thanks! (a)

  • User profile image

    Hi guys, thanks for your interesting answer to my question.

    I'd just like to comment that the Plex implementation on Xbox One is very disappointing, and lacking in a lot of features compared to other platforms.

    I tried it on your recommendation, paid for the subscription and was less than impressed. I bought the Xbox to use as a media center in the living room, but so far my little Android stick does a better job due to no DTS, poor 3D support, poor remote implementation, and poor library management. Don't want to be all whiney, but I thought Xbox was supposed to be a complete entertainment solution. Even the HDMI input does not support surround passthrough :(

  • User profile image

    For the software picks I can recommend to take a look at the Wox project:
    It is an application launcher inspired by Launchy, open source and it is under active development on Github. Since Launchy updates halted without an official x64 support, this could be a good alternative.
    I'm using the version 1.1.1 and works pretty nice and has a bunch of useful plugins, including Kitty integration.

  • User profile image

    Hey awesome show by awesome people. Keep it up.

    What do you think about Raspberry 2 with Windows 10 for HTPC use after its available? Possible or rather not?

  • User profile image

    How about a comparison of MediaBrowser to Plex? Last I checked, Plex did not have a WMC add-in and neither really solves the LiveTV integration issue without using WMC in some capacity to actually do the heavy lifting.

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