Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[00:28] - Do apps that claim to make your Internet speed faster do anything at all?
[03:30] - If user creates a storage space using two non-system HDD, can user dual boot and recognize?
[04:00] - Trying to delete folders, getting error on TrustedInstaller. Can user delete without formatting?
[07:53] - How to change Standard User to Admin without removing and re-adding.
[08:48] - How to rename User Account folder without breaking things.
[09:40] - When clicking PDF, Acrobat doesn't start but shows process running.
[14:11] - User wants to setup 3x3 grid of monitors, is Win7 limited to number of monitors?
[15:26] - Windows Update hangs.
[17:50] - User can't change login password to previous password.
[19:13] - Pick of the Week - Windows 8 RTM, WS2012 RTM, IE10 RTM, Outlook.com