Defrag: Programs Folder in Windows 8.1, Sleep problems, Diagnosis tips, USB Condoms and more

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Guest Host Andrew Richards and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:52] Accessing Programs or All Programs folder on Windows 8.1
[02:08] Closing Modern UI apps, like the Windows Store, in Windows 8.1 Update, in a keyboard/mouse world
[03:39] Accessing "This PC" performance differences and using Windows Performance Recorder and Process Monitor (link) to help diagnose it
[07:37] Sleep Mode problems after updating a video driver and tips on gathering debug submission information
[10:27] Find a Tab/Worksheet in Excel

[11:28] Picks of the Week: USB Condom (link)
[13:00] Picks of the Week: Surface Pro 3 (link)



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    The Discussion

    • User profile image

      Crash on Ctrl-Home-Home

      Windows Registry Editor Version 5.00


    • User profile image

      I never knew about ALT-F4

      In Win 8.1 this is an extremely handy tip.


    • User profile image

      Oh yeah, and Andrew and his Duffman T-shirt did a nice job stepping into Gov's huge shoes

    • User profile image

      More info on the N-Trig Active Capacitive pen apprx half way through

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