Defrag: Programs Folder in Windows 8.1, Sleep problems, Diagnosis tips, USB Condoms and more

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Guest Host Andrew Richards and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:52] Accessing Programs or All Programs folder on Windows 8.1
[02:08] Closing Modern UI apps, like the Windows Store, in Windows 8.1 Update, in a keyboard/mouse world
[03:39] Accessing "This PC" performance differences and using Windows Performance Recorder and Process Monitor (link) to help diagnose it
[07:37] Sleep Mode problems after updating a video driver and tips on gathering debug submission information
[10:27] Find a Tab/Worksheet in Excel

[11:28] Picks of the Week: USB Condom (link)
[13:00] Picks of the Week: Surface Pro 3 (link)

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    The Discussion

    • User profile image
      windev

      Crash on Ctrl-Home-Home

      Windows Registry Editor Version 5.00

      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\crashdump]
      "Dump1Keys"=dword:00000020
      "Dump2Key"=dword:00000050

    • User profile image
      James

      I never knew about ALT-F4

      In Win 8.1 this is an extremely handy tip.

      Cheers

    • User profile image
      James

      Oh yeah, and Andrew and his Duffman T-shirt did a nice job stepping into Gov's huge shoes

    • User profile image
      Stephen

      More info on the N-Trig Active Capacitive pen apprx half way through http://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/

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