Defrag: Sleeping media server, Random Restarts, Kinect Chats

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:37] - Wants media server to sleep at the right times.
[02:53] - Is there a Powershell script to shut down non-essential processes?
[05:55] - PC randomly restarts, possibly .NET related.
[07:47] - How to do a complex search in Outlook. [link]
[10:55] - Is there a read only user account on Windows?
[12:38] - FPS games not working on MouseWithoutBorders setup.
[14:25] - Office 2010 isn't installing correctly. [link]
[15:50] - How can user do a Kinect chat with more than one person. [link] [link]
[17:55] - Pick Of The Week: Applied Sciences Group Interactive Display. [link]



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The Discussion

  • User profile image

    [05:55] - PC randomly restarts,

    Please check this:

  • User profile image
    David Garbacz

    Hey thanks guys for answering my question! I'm going to take a look tomorrow and see if I can come up with an update for you. Thanks to commenter above me too for posting the link.

  • User profile image
    David Garbacz

    Just wanted to update you guys on the issue and an Event ID 41 is definitely logged with a 0 value for the BugCheck code. The system abruptly restarts so it looks like it can't write out a value to the system log in time for the restart.

    I'm going to email a follow up log here just to make sure that is the case and you guys don't see something I don't. The KB posted above suggests a mem check, check the power supply, or overheating so I'm going to get some monitoring tools to make sure it's not overheating. I have a feeling the power supply is crummy.

    Thanks for the response and look forward to next week's show!

  • User profile image

    run Openhardwaremonitor it gives you cool gadget to show temperatures.

    Also bad RAM Timings can casue the issue. Run CPU-Z and check that SPD and memory tab show both the same values for the frequency that the RAM is currently running at.


  • User profile image

    This answers my questions<a href="
    ">.</a> Thanks MagicAndre!


  • User profile image

    Thanks Andre. Much Aprreciated.

  • User profile image

    "We definitely like the back and forth"

    That's what she said. 

  • User profile image

    I like the show. Watched all of them.

    In regards to Windows 8. I would like to put out a man vs desktop challenge to Gov. Do an show using Windows 8 on your Laptop and see if all the viewers agree the desktop / laptop expirence is better now.

    You can most likely sence I do not like windows 8 as a desktop user.

    Can you dog food your product for one show ?

    I expect you will need LOTS of metro blocks or more likely rely on text search to get to apps. I am finding it very hard to beat the windows 7 desktop enviroment in windows 8 preview.

  • User profile image

    Thanks for addressing my issue I know it's a wierd and rare problem (Gaming on MWB).

    I'd love to hear any updates about it.

  • User profile image

    The game problem is caused by games that reset the mouse position to the center of their window/center of the screen every frame. This is done to get mouse movement without having problems when the cursor reaches the screen borders. They do it this way because it's not too easy to get correct acceleration data when using the Win32 mouse constrain APIs.

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