Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[00:37] Surface Pro 1 upgrade to Windows 8.1 problems due to Firmware issues (Surface Pro 3, Surface Pro 2, and Surface Pro firmware and driver packs)
[03:59] Connected Standby on Surface Pro 3
[06:05] Lots of small JPG's in localappdata folder on Windows 8.x, can they be deleted? (no)
[07:26] Another way to get into Safe Mode (kind of, sometimes)
[08:14] Remote Desktop and IPv6? (Yes)
[08:22] Install an older version of Windows Store app? (Nope)
[08:28] Password strength and password vault discussion
[14:17] External Monitor and waking from sleep
[15:15] Writing to a file in C:\Windows\System32\Drivers\
[15:57] Auditing and limiting Windows 7 and Windows 8.1 access
[17:58] Turning off screen without turning off notebook
[18:34] Sticky/jumpy mouse cursor
[19:52] Wireless keyboard and mouse power discussion and tip
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