Defrag: Surface Pro Firmware, Connected Standby, RD on IPv6 and more...

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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:37] Surface Pro 1 upgrade to Windows 8.1 problems due to Firmware issues (Surface Pro 3, Surface Pro 2, and Surface Pro firmware and driver packs)
[03:59] Connected Standby on Surface Pro 3
[06:05] Lots of small JPG's in localappdata folder on Windows 8.x, can they be deleted? (no)
[07:26] Another way to get into Safe Mode (kind of, sometimes)
[08:14] Remote Desktop and IPv6? (Yes)
[08:22] Install an older version of Windows Store app? (Nope)
[08:28] Password strength and password vault discussion
[14:17] External Monitor and waking from sleep
[15:15] Writing to a file in C:\Windows\System32\Drivers\
[15:57] Auditing and limiting Windows 7 and Windows 8.1 access
[17:58] Turning off screen without turning off notebook
[18:34] Sticky/jumpy mouse cursor
[19:52] Wireless keyboard and mouse power discussion and tip

[21:30] Picks of the Week: Advancing our encryption and transparency efforts, The privacy week that was
[23:21] Picks of the Week:



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