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Defrag: Updating firmware, Netflix and Hyper-V, Extending Wifi

24 minutes, 49 seconds


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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed. 

[01:16] - Power Driver State Failure when updating Surface firmware. 
[02:30] - Have you reboot to reset Bluetooth. 
[04:15] - Trying to change row count on Start Screen. 
[06:23] - Sometimes lock screen keyboard is not showing.  
[07:30] - Touch Cover keyboard sound on Surface not turning off. 
[09:08] - Netflix not playing with Hyper-V installed. 
[10:50] - Remnants left after uninstalling apps, advice on reg cleaners. 
[17:26] - How to extend wifi range. [link]
[21:27] - Pick of the Week: RecImg [link]


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  • Andrew Richardswindev Andrew Richards

    I'm a fan of MOCA based networking. You use your TV cabling as the network backbone - at about 100Mbps at each port, and 200-300Mbps on the backbone. I have a Netgear based solution with 4 units - but it isn't sold anymore. Motorola sells a similar system:


  • Steve TappSteve Tapp

    I routinely run CCleaner's registry scan on Windows 7, leaving the option on to prompt me to save the registry before any deletions. If any of the deletions look iffy, I save it and proceed and wait to see if anything breaks down the road. Agreed that more aggressive registry cleaners can break things, they don't seem to break many things, and what they do break can be re-installed.

    In that vein, a question: is there a (1) supported, (2) unsupported but reliable, or (3) take your chances, sucker, tool to determine which C++ distributables etc. belong to uninstalled apps and can be uninstalled themselves. I don't care if it takes all night to run.

    BTW, you should see the survey I just took at the behest of Tekzilla (aka AppleZilla) asking me what they can do to improve. Feel free to edit this part of my comment, although I really don't care if they connect the dots to me.

  • Wintermute0Wintermute0 Do not FAIL, Captain Larsen

    That guy up there with the ping pong ball icon was I, having not signed in.

    Where is Yrral Nesral, so I can zap him with my Purple Haze?

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