Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[01:16] - Power Driver State Failure when updating Surface firmware.
[02:30] - Have you reboot to reset Bluetooth.
[04:15] - Trying to change row count on Start Screen.
[06:23] - Sometimes lock screen keyboard is not showing.
[07:30] - Touch Cover keyboard sound on Surface not turning off.
[09:08] - Netflix not playing with Hyper-V installed.
[10:50] - Remnants left after uninstalling apps, advice on reg cleaners.
[17:26] - How to extend wifi range. [link]
[21:27] - Pick of the Week: RecImg [link]