Defrag: Windows 8.1 Upgrades, Overheating, Keeping Safe Online

Download this episode

Download Video

Download captions

Download Captions


Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to We will also be checking comments for problems, but the email address will let us contact you if needed. 

[01:29] - Follow-up from Robert on licensing. 
[01:56] - BCD Windows boot failure happening occasionally . 
[04:12] - What Surface case is Gov using? [link]
[05:18] - Multiple questions on Windows 8.1 upgrade. 
[06:56] - HP Microserver N40L hangs getting ready to do 8.1 upgrade. 
[08:00] - HP G62 overheating issues. 
[10:45] - Long CHKDSK pause at 42%
[12:19] - Larry's Pick of the Week: Surface 2 Tips and Tricks [link
[13:55] - Gov's Pick of the Week: Keeping safe online. 



Available formats for this video:

Actual format may change based on video formats available and browser capability.

    The Discussion

    • User profile image

      I had a flaky 2TB drive, kept cutting out and clicking and generally doing the whole dying hdd thing, at first I thought it was a PSU issue with the machine having 4 drives and beefy gpu since scan disk would contunue to comeback with no fault... turns out it was dodgy firmware on the HDD that needed updating.  Updated from the manufacturers website and all was well.

    • User profile image

      Funny thing is that you had to go through the email to sign in to your Adobe account no matter how you've accessed it at first.

    • User profile image

      You need to show that Surface video on YouTube to Mr Ballmer & Co. - Get the on to the marketing team. More stuff like this would do wonders for the product line!

      I saw the video a few days ago and was amazed at the things my Surface 2 can do!

    • User profile image

      7:10 "...there's also MSDN, where you can download the ISO."

      Not so fast. That's only for people with volume license keys.

    • User profile image

        Do you think that Microsoft sell their product on channel 9 for Christmas Cool.  


    • User profile image

      HP has recently released a BIOS/ROM upgrade for the MicroServer generation like N40L. I have already upgrade my N40L server and the Win2012 R2 evaluation installation went without issues now.

    Comments closed

    Comments have been closed since this content was published more than 30 days ago, but if you'd like to send us feedback you can Contact Us.