Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.
[01:29] - Follow-up from Robert on licensing.
[01:56] - BCD Windows boot failure happening occasionally .
[04:12] - What Surface case is Gov using? [link]
[05:18] - Multiple questions on Windows 8.1 upgrade.
[06:56] - HP Microserver N40L hangs getting ready to do 8.1 upgrade.
[08:00] - HP G62 overheating issues.
[10:45] - Long CHKDSK pause at 42%
[12:19] - Larry's Pick of the Week: Surface 2 Tips and Tricks [link]
[13:55] - Gov's Pick of the Week: Keeping safe online.