CRM

Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare. Last week I was in Washington, D.C., for the World Health Care Congress. The closing keynote was provided…

I had the opportunity to chat with a bunch of folks involved with Dynamics CRM recently: Brad Wilson, General Manager for the Dynamics CRM team, Bill Patterson, Group Product Manager and Ben Riga, a colleague in Platform Evangelism focused exclusively on Dynamics. I was surprised with the…

Yet another reminder that Microsoft doesn't just build Windows and Office. Here we take our camcorder over and meet the team that's building Microsoft's Customer Relationship Management software and you get a sneak peak at CRM 3.0.Arash demonstrates how you can build custom CRM solutions using…