2016-03-03 Power to the Customer with Omni-Channel Service

Play 2016-03-03 Power to the Customer with Omni-Channel Service
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With 76% of today's customers using self-service channels to resolve their product and service issues, the Modern Customer Service Team enables its customers to engage effortlessly with them through the channel of their choice, using any device. 

In this webcast, we'll explore how Service | Microsoft Dynamics CRM can help you decrease call volumes and increase customer satisfaction and loyalty by providing customers omni-channel self and assisted engagement options to obtain the answers they need when they need them, the ability to provide feedback via social and surveys, and more. That equates to IT-enabled cost-savings, delivered via Microsoft's secure Cloud.

 Speakers: Chet Kloss and Daniel Hunter, Microsoft



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