Enterprise Knowledge Drives Impact
Speaker/Host: Sean Galliher
Some of the biggest drains on employee productivity and engagement come from one thing: a lack of available knowledge. Whether it's an IT, HR or customer service question, having to search multiple places or contact another employee for knowledge that is available but not easily found wastes valuable time and effort. This webcast will explore how you can create, publish, and access enterprise-wide knowledge via the Microsoft Dynamics Employee Self Service Solution. Intuitive experiences right within Outlook and Word and many other channels, including self-service portals and mobile devices, help you uncover and share answers, and connect to your SharePoint Document Library for master documents.
In this webcast viewers will learn how to:
* Increase employee engagement, productivity and satisfaction by providing easy access to a consistent, authoritative and searchable knowledge base.
* Reduce service cost and effort by deflecting questions from high cost channels (assisted-service) to more cost effective channels (self-service) for "help desk" functions enterprise –wide: HR, IT, Compliance, Finance, Customer Service and more.
* Reinforce adherence to policies and procedures by making corporate compliance guidelines available to all employees.