In this presentation I talk about the new Duplicate Detection feature in Microsoft Dynamics CRM 4.0 and its use in helping to maintain good quality data.
In addition there is a great blog post about using Soundex with Microsoft Dynamics CRM 4.0 - http://www.philiprichardson.org/blog/post/Soundex-in-CRM-40-Duplicate-Detection.aspx
Lastly, be sure to search on Duplicate Detection in the latest Microsoft Dynamics CRM 4.0 SDK
Enjoy the show!
John O'Donnell Microsoft Dynamics ISV Architect Evangelist Microsoft Corporation
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