Microsoft Dynamics CRM 4.0 Office Communication Server 2007 with Sanjay Jain

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By utilizing integration with Office Communication Server 2007, Microsoft Dynamics CRM 4.0 empowers live communication and collaboration among CRM Users irrespective of their physical location. In this screen-cast, I will walk you through this powerful enhancement highlighting key integration points.


Sanjay Jain
Microsoft Dynamics ISV Architect Evangelist



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    The Discussion

    • User profile image
      Thanks but this demo is disapointing: the same person is a contact and a crm user. This was leading to lot of problems in CRM 3 because the email addresses were he same.
      Could you tell us more about having a this king of situation: should we replicate internal users as contact to inclue them in marketing list ? Is it working now ?

    • User profile image
      Dear Sir,

      Currently have these servers:
      -Win2k3 Enterprise AD
      -Win2k3R2Sp2 64bit Exchange 2007
      -Win2k3 Enterprise OCS2007 (Office Communication Server)
      -Win2k3 Enterprise CRM4+SQL2005+CRM Email Router

      And these client
      -WinXP1+Office Communicator 2007
      -WinXP2+Office Communicator 2007

      All pcs above in 1 subnet
      send IM between Communicator 2007 is working

      I am following this URL
      But I can't get presence appear in my CRM4 contact "Full Name" column
      What I did was just tick "Enable presence on this column"

      -In my setting I separate OCS than CRM4 server. Do I need to install it in 1 server
      -How CRM4 know where OCS server located.


      -install Add/Remove Programs-Windows Components-Application Server

      -insert CD
      -click Deploy Standard Edition Server
      click Prepare Active Directory
      Step 1. Prep Schema
      click Run
      Step 3 Prep Forest
      click Run
      Step 5 Prep Current Domain
      click Run

      -open the CD again
      -click Step 2 Deploy Server
      -Welcome to the Deploy Server Wizard
      -License Agreement
      I accept the terms in the license agreement
      -Location for Server Files
      -Main Service Account for Standard Edition Server
      click Create A New Account
      Account Name: RTCService
      Password: user123
      Confirm Password: user123
      -Component Service Account for this Standard Edition Server
      AccoPassword: user123
      Confirm Password: user123
      -Web Farm FQDNs
      Internal web farm FQDN:
      External Web farm FQDN (optional):
      -Location for Database Files
      Persistent user database
      Database: C:\LC Data\
      Transaction logs: C:\LC Log\
      Transient user database
      Database: C:\LC Data\
      Transaction logs: C:\LC Log\
      -Ready to Deploy Server

      -Step 3 Configure Server
      click Run

      -download selfssl from
      -run selfssl
      -type "selfssl.exe / /V:730 /T
      -Step 4 Configure Certificate
      click Run
      -Welcome to the Certificate Wizard
      -Available Certificate Tasks
      click Assign an existing certificate
      -Available Certificates
      -Configure the Certificate(s) of your Server
      -Certificate Wizard completed successfully

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