Chat bots for the Win: Autonomous support using Cherwell Service Management and the Microsoft Bot Framework

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Description

Join us to see how the Microsoft Bot Framework is being used to bring about a better experience for Cherwell users. Instead of requiring people to come to IT service management tools and systems to submit requests and report issues, the future of service management is all about providing services to people where they are, using the tools and technologies that they already use every day. We’ll dig in and show how the Bot Framework allows us to easily add support features into various chat clients. 

Day:

1

Session Type:

Tech Talk

Code:

T6977

Room:

Code Story Theater

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