.NET Core and Visual Studio for Mac

Great session!
And especially Hannah`s voice.
Hello,
is there any new information about the supervised bot available yet?
How this looks in 2019?
We need a functional way to create a Agent Call Center like functionality to perform human hand off and let agents pick up multiple chats?
Bots are becoming so popular and being multiplied in numbers, but a better human assistance mechanism is still at large. Some good thought can take the bots ecosystem to new level.
Amit