Jim Lucey is a Sr. Operations PM focusing on the Microsoft Office 365 experience and has been with Microsoft since 1991. He is currently on the Office 365 marketing team, responsible for the Live@edu upgrade to Office 365, and also focuses significantly on perception of the Office 365 support experience. Prior to this role, he has worked in many different marketing capacities for Exchange Server, including technical product management roles specializing in Exchange deployment, migration, and management, both on-premises and with Exchange Online, as well as, virtualization scenarios and Public Folders. Prior to life in marketing, Jim spent a number of years in product support as a support engineer and a supportability program manager.