The Case of the Unexplained, 2010: Troubleshooting with Mark Russinovich

Play The Case of the Unexplained, 2010: Troubleshooting with Mark Russinovich
Sign in to queue


Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. With all new real case studies, Mark shows how to apply the Microsoft Debugging Tools and his own Sysinternals tools, including Process Explorer and Process Monitor, to solve system crashes, process hangs, security vulnerabilities, DLL conflicts, permissions problems, registry misconfiguration, network hangs, and file system issues. These tools are used on a daily basis by Microsoft Product Support and have been used effectively to solve a wide variety of desktop and server issues, so being familiar with their operation and application will assist you in dealing with different problems on Windows.







Download this episode

The Discussion

  • User profile image
    john goodsell

    good show!

  • User profile image
    Kim Segmiller

    I'm having severe problems with windows 7 Dell Vostro 1520 I need help in a bad way. Thank you Kim Segmiller!!!

  • User profile image
    James Gibbons

    Excellent troubleshooting video, i wish he showed how to get my available physical memory back though

  • User profile image

    A great educational experience! .

    .Better than attending a Microsoft tech event  ... Marks presentation make it enjoyable and interesting to delve into the normally boring & mundane  .. I will keep this as part of a library  to review repeatedly as I attack system problems ...

    I just discovered "Autoruns" and will use this as a bible ...  and begin using the other tools he explains so well ...  

  • User profile image

    I too have used this software to solve an issue with a weird CPU lockup by the "System" process after the computer woke from standby. Found a .sys file within it to be related to a capture card driver.

  • User profile image

    I have a TOSHIBA LAPTOP and my problem is that as soon as I start my computer windows media centre, stops me doing anything at all, I cannot get on line also I cannot do anything, windows media pops up and that is as far as I can go, I have tried everything but no luck, I have asked a few people but they have no idea.
    I do hope you can help me, Monty.

  • User profile image
    Kenneth Wade Wilson

    This video has been hacked, obviously, producing numerous copies of the soundtrack superimposed on each other, as if there are a hundred of the guy all talking at once. I'm really disgusted.

  • User profile image

    The real question is - what colour was it?!

  • User profile image

    I have 30+ years in automotive diagnostics,as well as many years as a hard core Gamer.
    This video is so understandable to me.I have a problem not allowing anything to make me say"I cant figure this out.. @#$%^ it !" and give up. My diagnostic strategy is What does one problem have in common with something else. this leads me into the web of strings. Mark shows how to organize these strings and solve a problem. automotive sensors share a 5 volt reference.. if one of them grounds out,it may not make a difference in performance however it now has taken the reference voltage away from a vital sensor which can immobilize the engine. (excuse me if I got off topic,Excited)
    And now to find out why my memory is growing smaller by the minute. was 16 gigs now a little over 3 gigs.

Add Your 2 Cents