ComputerTalk ice Contact Center
Download this episode
Companies that use different communications solutions, (for example, use Lync to communicate internally and use a PBX contact center to communicate externally) have to pay extra to sustain the various systems. With ice contact center for Microsoft Lync, internal and external interactions, along with contact center administration, Interactive Voice Response, Automated Call Distribution, and reporting tools, are all in one platform. Customers are able to reach your agents through phone, email, IM, and webchat.
For more information, visit http://www.computer-talk.com.
Available formats for this video:
Actual format may change based on video formats available and browser capability.
Comments have been closed since this content was published more than 30 days ago, but if you'd like to send us feedback you can Contact Us.