ComputerTalk ice Contact Center

19 minutes, 33 seconds


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Companies that use different communications solutions, (for example, use Lync to communicate internally and use a PBX contact center to communicate externally) have to pay extra to sustain the various systems. With ice contact center for Microsoft Lync, internal and external interactions, along with contact center administration, Interactive Voice Response, Automated Call Distribution, and reporting tools, are all in one platform. Customers are able to reach your agents through phone, email, IM, and webchat.

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