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Defrag: Hibernate vs Sleep, Detecting Printer Jams, Bill Hill

20 minutes, 10 seconds


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Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed.

[00:53] - System not coming back correctly from hibernate. 
[04:30] - Win8 won't let user change from private to home network. 
[05:55] - Way to detect printer jam. 
[07:40] - Way to have Win7 show classic logon prompt. 
[08:18] - Way to search folders and sub folders modified within a date range. 
[09:38] - How to show day name in Systray. 
[10:20] - How to move the cursor with keyboard. [link] [link]
[12:27] - Way to log all network activity from a proc or service. [link]
[14:12] - Pick of the Week: Surface [link] [link]
[18:24] - Bill Hill 


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  • Larry LarsenLarryLarsen "Lightbulb"

    One note: The way I described mousekeys wasn't correct. Numpad keys move mouse normally.

  • MagicAndre1981Magic​Andre1981 xperf addicted

    [07:40] - Way to have Win7 show classic logon prompt.

    the old way is gone since Vista (removal of GINA), but you can emulate it:

    Windows provides a registry or group policy trick that instruct Windows not to remember and display the last user name who logged in.

    1. Run Registry Editor (RegEdit).
    2. Navigate to the following registry key:


    3. In the right pane, double click on DontDisplayLastName registry key value, and set its value data to 1.

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