- Posted: Aug 27, 2012 at 9:26 AM
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Interactive Intelligence offers your choice of a complete premise-based solution, a cloud-based solution at a fixed monthly cost — Communications as a Service (CaaS) — or a managed service where they do it all. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications. CIC gives your contact center a standards-based multichannel software platform to blend all media types with your business systems and real-time and historical information, to manage the service experience in a seamless and expedient manner. Enable CIC's powerful IP communications alongside existing resources and new technologies, and interaction processing power is even greater. Find out more at http://inin.com.