Interactive Intelligence

20 minutes, 31 seconds


Right click “Save as…”

Interactive Intelligence offers your choice of a complete premise-based solution, a cloud-based solution at a fixed monthly cost — Communications as a Service (CaaS) — or a managed service where they do it all. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications. CIC gives your contact center a standards-based multichannel software platform to blend all media types with your business systems and real-time and historical information, to manage the service experience in a seamless and expedient manner. Enable CIC's powerful IP communications alongside existing resources and new technologies, and interaction processing power is even greater. Find out more at


Follow the discussion

Comments closed

Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.