Office365 CloudPBX with On-premise PSTN Deployment
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Lync 2013: How to do back-to-back calls using UCMA 4
Description
This video demonstrates how to create an application that presents a single Helpdesk entry point to your customers, and provides anonymity to the Helpdesk agents.
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The Discussion
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Dirk Gullentops Thanks for sharing, John. Does this also support RCC to a PBX phone or does the user need to be Ent Voice enabled ?