Blog Post

Lync 2013: How to do back-to-back calls using UCMA 4

Download this episode

Download Video

Description

This video demonstrates how to create an application that presents a single Helpdesk entry point to your customers, and provides anonymity to the Helpdesk agents.

Tag:

Lync

Embed

Format

Available formats for this video:

Actual format may change based on video formats available and browser capability.

    The Discussion

    • User profile image
      Dirk Gullentops

      Thanks for sharing, John. Does this also support RCC to a PBX phone or does the user need to be Ent Voice enabled ?

    Comments closed

    Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.