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Lync 2013: How to do back-to-back calls using UCMA 4

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This video demonstrates how to create an application that presents a single Helpdesk entry point to your customers, and provides anonymity to the Helpdesk agents.





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The Discussion

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    Dirk Gullentops

    Thanks for sharing, John. Does this also support RCC to a PBX phone or does the user need to be Ent Voice enabled ?

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