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prairieFyre Contact Center for Microsoft Lync

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Description

prairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite that provides sophisticated contact center functionality developed exclusively on the Unified Communications and Voice-over-IP architecture of the Microsoft© Lync™ Server 2013 platform. It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface. Find out more at http://prairiefyre.com.

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Lync

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