9 – How to Support Your Offering at Scale

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Description

This webinar covers an extremely important aspect of the Cloud business model – how to build a scalable customer support program that will allow you grow a large base of satisfied clients. Subscription clients can vote with their feet – if they are unhappy with you or your solution, they can elect not to renew the subscription. The topics include:

  • Why customer support is critical
  • Supporting SaaS – how it is different from on-premise support
  • Self-service support
  • Human interaction

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Cloud

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