I often tell people that every list of project risks ought to have a risk labled "Users will hate this application and refuse to use it". Think about it... what if they are so confused and confounded by the application that they just don't use it. Nothing else will matter if that is the case. But how to you test out different UI designs without building them? To find the answer I went to Melbourne Australia and visited with Mia Northrop of seek.com.au
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