Yes... it is true. For the most part, software sucks. It's frustrating, hard to use and apart from us geeks (yes you are a geek if you are reading this) most people are pretty frustrated with software. If cars worked as well as software we would be in big trouble. David Platt has written this amazing book called "Why Software Sucks" and I caught up with him on the Virtual Tech-Ed stage in Orlando a couple of weeks back.